Refund policy
Refund & Return Policy
This policy applies to purchases made on Orlunae. Orlunae is operated by UPRIME SUPPLY CHAIN LIMITED.
Return Period
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it:
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unworn or unused
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with tags
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in its original packaging
Please note that customized or personalized items are non-refundable, unless they arrive damaged or defective.
How to Start a Return
To start a return, please contact us at:
Please do not send your item back without contacting us first and receiving return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will review your refund request.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Company Information
Operating Entity:
UPRIME SUPPLY CHAIN LIMITED
Registered Address:
RM A5, 7/F, ASTORIA BUILDING,
NO. 34 ASHLEY ROAD,
TSIM SHA TSUI,
HONG KONG
Business Registration Number:
80224846